Return policy

Because CompareRelocation is a marketplace, deposits and payments are collected by the moving company you choose, not by us. The terms below describe how refunds are handled for platform-related payments and deposits.

Requesting and comparing quotes is always free. You will never be charged for submitting a quote request, and no refund is ever needed.

• Deposits paid to secure a move are refundable if the move is cancelled before work begins, minus any documented costs already incurred.
• The specific refund terms agreed with your moving company in your contract apply. Always review them before paying.
• If a moving company fails to perform the agreed service, you may be entitled to a full refund of the deposit.

Contact the moving company directly for deposit refunds. If you have a dispute you cannot resolve, our support team can mediate — email support@comparerelocation.example within 14 days of the issue.

Approved refunds are typically processed within 7–10 business days, depending on your payment method and bank.