Cancellation policy

What to expect if you need to cancel or reschedule your move.

Overview

Our cancellation policy

Moving plans change. The policy below explains how cancellations work for moves booked through verified companies on our platform.

1. Free cancellation

Before the move starts

You can cancel a quote request at any time for free. Once a move is booked with a moving company, their cancellation terms — which are shown in your contract — will apply.

2. Cancellation fees

When fees apply

Cancelling within 48 hours of the scheduled move may incur a fee to cover crew scheduling and transport costs.
Cancelling on the move day or no-show may result in forfeiting the deposit paid.
No cancellation fee applies when the moving company is the one cancelling or failing to show up.

3. Rescheduling

Changing your move date

Most movers allow you to reschedule your move date at no extra cost if you notify them at least 5 days in advance. Availability may vary by season.

4. Need help?

We are here to help

If you need to cancel or have questions about a fee, contact us at support@comparerelocation.example and our team will help you resolve it quickly.